• Online backup data storage and recovery FAQ

  • Still Need Help?

  • What is Bonsai Backup?

    Bonsai Backup is a very simple and powerful online backup solution.

    You choose which folders you want to backup, and Bonsai Backup will upload your files and protect the contents of those folders – it keeps a mirrored copy of your files securely online so that you can retrieve them at any time if they are lost or damaged.

    Files that are selected for backup are stored securely with Bonsai Cloud and can be accessed and restored through the web portal or restored using our Restore Software.

    As Bonsai Backup just makes a copy of the selected files from your machine to the cloud there is no additional space used on your hard drive.

    The Desktop Software installer will take you step by step through setting up your backups – it’s so easy to configure…just follow the on-screen instructions.

    Bonsai Cloud keeps up to 30 versions of files uploaded to the servers so you can revert to a previous version if you made an incorrect change to a file and saved over the original. Bonsai Cloud also keeps any deleted files for 30 days to allow for recovery in the case of accidental deletion.

    Please note: Bonsai Backup are not to be used for archiving. You must at all times hold an original copy of the data in the original location on the system it was backed up from. If you delete files from your computer that have been backed up we will remove the corresponding backup from our servers.

    Which Files Shouldn't Be Backed Up?

    The Bonsai Backup product gives you the option to backup an unlimited amount of files on the cloud. All of your important office documents, images, music, videos etc. can be kept safe in their original folder on the cloud.

    However storing every file from your computer to the cloud is not a good idea. This is because many of the files on your computer are specific to that installation, and will not work if they are placed on another machine. Adding unnecessary files to your backup set will also increase the time it takes to upload your files to the cloud and in some cases will stop the files uploading that you wish to upload.

    Below we have written a list of the things you should not backup to the cloud.

    Temporary Files

    Computers contain folders which store temporary files. These files could be from websites, programs, unsaved office documents etc. The contents of the temporary folder on your computer will constantly modify, with many files being created, updated, and deleted. The problem with backing up this folder is that it will be scanned by Bonsai, and will mark many files for uploading/updating on each scan. This will greatly increase the total time it takes for you to upload your files to the cloud and the temporary files are essentially inconsequential.

    Windows and Mac files

    Each Operating System contains their own set of essential system files and folders. As with the temp folder, many items in the operating system folder will also change and we be uploaded frequently. To reduce the time it takes to upload content we would suggest not backing up OS files.

    Backups using 3rd Party Applications

    For example, Mac users have the ability to backup their entire hard drive using Time Machine. However due to the content being backed up using such system files, Bonsai does not support the backup or storage of other 3rd party backups as they may contain system folders and files.

    Program Files

    When the software is installed files are placed in other areas of the computer and some other system files will be edited. We suggest that you do not back up program folders and instead back up the install files or folders.

    We suggest making sure the following files on Windows and Mac are not backed up:


    1. “C:\Windows” folder
    2. “C:\Program Files” or “C:\Program Files (x86)”
    3. “C:\Users” or “C:\Documents and Settings” (you can select folders within the User accounts such as My Documents, My Videos, My Pictures, My Music, Favourites etc)
    4. “C:\Users\{username}\AppData”
    5. System settings
    6. System files
    7. “C:\Users\{username}\Ntuser.dat”
    8. Live databases (exchange, SQL, SAGE, etc) – any database that is constantly in use
    9. Your entire hard drive
    10. Backups using other 3rd party applications
    11. Websites


    1. The entire “/User/” folder (you can select folders within the User accounts such as Documents, Videos, Pictures, Music etc.)
    2. The entire “/Library/” folder
    3. Applications Folder
    4. Utilities Folder
    5. Downloads Folder
    6. Public Folder
    7. Trash
    8. Time Machine
    9. Websites

    What is Bonsai Briefcase?

    Bonsai Briefcase is our flexible and innovative access-anywhere product, that lets you access your files wherever you go, and see the same files on all of your PCs. It is storage space on our servers that can be used to keep files synchronised across multiple locations, or to simply store files online without keeping a copy on your local machine.

    As it is shared between all of your computers, and accessible from anywhere online, it is a great place to put the files that you use most regularly.

    The Bonsai Cloud Desktop software can be set to keep your Briefcase files on your hard drive as well as online, and you can access them at any time through a drive on your computer.

    Once the software is installed you can use your Briefcase files just like any normal file on your computer. Because these files can be locally cached on your hard drive, as well as online, you will be able to use them when you’re not connected to the internet.

    You can use files in your Briefcase like any normal file, but with the added benefit that if you change a file on one computer it is automatically updated on all the other computers with the same Bonsai Cloud account. You can view, edit or add files to your Briefcase anywhere in the world from your web browser.

    Bonsai Cloud keeps up to 30 versions of files uploaded to the servers so you can revert to a previous version if you made an incorrect change to a file and saved over the original.

    Bonsai Cloud keeps any deleted files for 30 days to allow for recovery in the case of accidental deletion.

    Please note: The changes made to files within the Briefcase do not sync back to the original location of the file. For example, if you make a change to a file on your local hard drive, the changes will not be synced to the same file in the Briefcase.

    How secure or safe is Bonsai Cloud?

    Data stored on your Bonsai Cloud account is held on multiple storage servers at our data centres in the UK ensuring your data is fully protected.  Our network is protected by enterprise-grade firewalls ensuring that once your data is on our servers only the people you want to access your data can.

    IT Data Recovery SolutionsFiles stored on our servers are encrypted, using military grade, AES-256 encryption, so in the very unlikely event that someone compromised our data storage and stole any data it would be meaningless. This storage encryption is processed by our web service on receipt of the file, rather than by the Desktop Sync Software on your PC to allow you to be able to, e.g. view files through the web portal, to download the unencrypted files directly from the web portal etc.

    The encryption you can use between the Desktop software and our servers is a separate process (hyperlink to “How do I Enable Encryption in the Descktop Software) – more similar to the SSL connection you use when sending data to and from your online bank.

    User’s data can only be accessed by being logged in as the user, except where it is shared publicly when it is visible to everyone through the sharing portal. We have strict processes in place to ensure that the team cannot access customer data stored on Bonsai Cloud.

    We can close a Bonsai Cloud account if the customer violates copyright regulations by publicly sharing data that they do not own, but data stored privately on Bonsai Cloud is private and cannot be accessed by staff.

    Where is my Data Stored?

    Bonsai Cloud offices and data centres are all based in the UK.  We have multiple low-latency/high-bandwidth links which allow customers around the world to transfer their data at high speeds wherever they are in the world.

    Do you ever limit bandwidth or Transfer Speeds?

    No – there are not any limits on how much bandwidth you can use each month. Nor are there limits on the speed of your transfers beyond the natural limits of technology – our data centres have super fast connections. Unlike some other providers we don’t punish you for making use of our service by throttling your bandwidth just because you store a lot.

    Uploads are dependent on your connection speeds to our data centres in London, UK. To test your connection, please go to www.speedtest.net and point the locator to London, UK. Once you have your upload speed, divide it by 8 as the site shows it in mega bits per second (Mbps) and uploads are done in mega bytes per second (MBps). Your results will give you an average upload speed.

    Once you have your results there are many sites can be used to calculate your data transfer time.

    Which Operating Systems are Supported?

    The Bonsai Cloud client is supported on multiple operating systems -

    Windows XP and above
    Windows Server 2003-2008

    Mac OS X 10.6.8 and above

    For all other operating systems (for example Linux) you can access stored files through the web portal, upload files to the Briefcase through the web portal, and access the Briefcase through FTP, SFTP, and/or WebDAV.

    Can I use my mobile device to access Bonsai Drive?

    You can access your Bonsai Cloud using the free Open Access apps!

    The following devices are supported:

    iOS – iPhone and iPad (OS 4.3 or later required) – UK App Store
    Android – 2.4 or later required – UK Android Market Place
    Windows 8 – Windows 8 computers and tablets*Windows 8 mobile app coming soon! – Windows 8 App Store
    For Blackberry or for those who do not wish to install an app, we have a mobile site which allows you to browse your files, view text files and images, download files and upload items to your Briefcase.

    You can access this by going to the following address in your mobile web browser: m.bonsai-cloud.com. Simply login with your normal Bonsai account details!

    Where can I get support information for Macirum?
  • Ask Support

    If you haven’t found the answer here then please contact us via our support and contact page. We are always available to answer your questions.